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Bronze-Level Award Honors Senior Living Organizations’ Commitment to Quality Services

MISSOULA, Mont. (June 8, 2016) – Riverside Health Care Center has been recognized as a 2016 recipient of the Bronze – Commitment to Quality National Quality Award for its outstanding performance in the health care profession. It is the only recipient in Missoula and one of three in the state of Montana. The award, presented by the American Health Care Association and National Center for Assisted Living (AHCA/NCAL), highlights facilities across the nation that have demonstrated their intention to pursue a rigorous quality improvement system.

“A commitment to always improve the quality of care and quality of life for the residents and families we serve is what this award represents,” said AHCA/NCAL National Quality Award Board of Overseers Chair, Christine Boldt. “This year’s recipients have demonstrated that commitment. I commend all of them for their hard work and dedication.”

Implemented by AHCA/NCAL in 1996, the National Quality Award Program is centered on the core values and criteria of the Baldrige Performance Excellence Program. The program assists providers of long term and post-acute care services in achieving their performance excellence goals.

The program has three levels: Bronze, Silver, and Gold. Facilities begin the quality improvement process at the Bronze level, where they develop an organizational profile with essential performance elements such as vision and mission statements and an assessment of customers’ expectations. Bronze applicants must demonstrate their ability to implement a performance improvement system. A team of trained Examiners reviews each Bronze application to determine if the facility has met the demands of the criteria. As a recipient of the Bronze – Commitment to Quality award, West Hills Health & Rehabilitation Center may now move forward in developing approaches and achieving performance levels that meet the criteria required for the Silver – Achievement in Quality award.

The Association will announce the 2016 Silver – Achievement in Quality and Gold – Excellence in Quality Award recipients in the coming months. The National Quality Award Program is sponsored by AHCA/NCAL Associate Business Members: My InnerView, National Research Corporation; PointRight; Team TSI Corporation; and First Quality. The awards will be presented during AHCA/NCAL’s 67th Annual Convention and Exposition in Nashville, Tennessee, October 16-19, 2016.

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